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Surfer, Streamer, Zoomer and Racer Mobile Plans

The following are the Terms and Conditions applicable in respect of the Surfer, Streamer, Zoomer*, and Racer Mobile Plans (“the Tariff”) being provided to a pay monthly customer (“the Customer”) by Melita Limited (“Melita”). Access to and use of this Tariff is subject to the following Terms and Conditions. For more information, please contact Customer Care on 100 (call is free) from your Melita Mobile number, or +356 77100100 from any other network.

  1. This Tariff will start from the 15th December 2020 and will continue thereafter unless and until it is terminated by Melita.
  2. This Tariff is available to new or existing Customers entering into an agreement with Melita (hereinafter referred to as the ‘Agreement’).
  3. Customers subscribing to this Tariff shall be charged a monthly access fee in advance according to the Tariff chosen. Tariff is available either as a standalone Tariff or as part of the Flexi bundle. Customers shall be charged for the respective Tariffs according to the applicable tariff rates.
  4. The following are the Tariffs available on a standalone basis:
    1. Customers subscribing to the Surfer Tariff on a standalone basis shall be charged a monthly access fee of €30.49 and shall benefit from:
      1. free calls to all local fixed line numbers from Malta and EU;
      2. free calls to all local mobile line numbers from Malta and EU;
      3. free SMS to local numbers from Malta and EU;
      4. free calls and SMS to EU numbers whilst roaming in the EU;
      5. unlimited mobile data** at the maximum download speed of 4Mbps****  and up to 0.5Mbps in upload speed and;
      6. unlimited use of MelitaWiFi.

** Roaming Fair Use Policy: From 1st January 2024 customers roaming within the EU for periodic travelling, shall be eligible to consume 46GB volume of data with Surfer Tariff***

Customers who subscribed to the Surfer Tariff between the 15th December 2020 and 18th May 2021, and from 1st July 2021 onwards shall be charged a monthly access fee of €25.49.

  1. Customers subscribing to the Streamer Tariff on a standalone basis shall be charged a monthly access fee of €35.49 and shall benefit from:
    1. free calls to all local fixed line numbers from Malta and EU;
    2. free calls to all local mobile line numbers from Malta and EU;
    3. free SMS to local numbers from Malta and EU;
    4. free calls and SMS to EU numbers whilst roaming in the EU;
    5. unlimited calls and SMS to EU, Australia, Canada, China, and USA numbers from Malta;
    6. unlimited mobile data** at the maximum 4.5G and 5G speeds***** and;
    7. unlimited use of MelitaWiFi.

* *Roaming Fair Use Policy: From 1st January 2024 customers roaming within the EU for periodic travelling, shall be eligible to consume 38GB volume of data with Streamer Tariff***

  1. Customers subscribing to the Zoomer Tariff on a standalone basis shall be charged a monthly access fee of €35.49 shall benefit from:
    1. free calls to all local fixed line numbers from Malta and EU;
    2. free calls to all local mobile line numbers from Malta and EU;
    3. free SMS to local numbers from Malta and EU;
    4. free calls and SMS to EU numbers whilst roaming in the EU;
    5. unlimited calls and SMS to EU, Australia, Canada, China, and USA numbers from Malta;
    6. unlimited mobile data** at the maximum download speed of 200Mbps and up to 20Mbps in upload speed and;
    7. unlimited use of MelitaWiFi.

* *Roaming Fair Use Policy: From 1st January 2024 customers roaming within the EU for periodic travelling, shall be eligible to consume 40GB volume of data with Zoomer Tariff***

  1. Customers subscribing to the Racer Tariff on a standalone basis shall be charged a monthly access fee of €40.49**** shall benefit from:
    1. free calls to all local fixed line numbers from Malta and EU;
    2. free calls to all local mobile line numbers from Malta and EU;
    3. free SMS to local numbers from Malta and EU;
    4. free calls and SMS to EU numbers whilst roaming in the EU;
    5. Unlimited calls and SMS to EU, Australia, Canada, China, and USA numbers from Malta;
    6. unlimited mobile data* at 4.5G and 5G speeds****;
    7. 1GB of mobile data applicable when roaming in Zone 6 and 7; and
    8. unlimited use of MelitaWiFi.

* Roaming Fair Use Policy: From 1st July 2022 customers roaming within the EU for periodic travelling, shall be eligible to consume 39GB volume of data with Racer Tariff***

*** The above allowances apply for any given billing period. This volume allowance is calculated in line with EU law and shall be available to customers whilst roaming in the EU / EEA. Any data usage consumed over and above the GB roaming data allowance mentioned above shall be charged at the EU regulated surcharge rate. Any data usage above the domestic data allowance shall be charged at the standard domestic data tariff rate, with a surcharge. The surcharge is available here.  The volume of data allowance and the surcharge shall vary periodically in accordance with EU law. All international usage, maritime roaming usage and inflight roaming usage both within and outside the EU and roaming usage outside the EU are not included as Roam Like at Home Tariffs. These will be charged at the standard international and roaming rates found on our website. Customers subject to a Month-On-Month Charge, shall be eligible to consume a further 12GB volume of data, on a monthly basis whilst roaming in the EU & UK.

  1. The following are the Tariffs available as part of the Flexi bundle:
    1. Flexi Surfer Tariff at the monthly access fee of €25.49;
    2. Flexi Streamer Tariff at the monthly access fee of €30.49;
    3. Flexi Zoomer Tariff at the monthly access fee of €32.49; and
    4. Flexi Racer Tariff at the monthly access fee of €35.49.
  2. 6. The Flexi Surfer, Flexi Zoomer and Flexi Racer Tariffs shall have the same benefits of the Surfer, Zoomer and Racer Tariffs respectively which shall be inclusive of the Roaming Fair Use Policy. The Flexi Streamer Tariff has unlimited mobile data at the maximum download speed of 50Mbps and up to 5Mbps in upload speed, remaining benefits shall be the same as of the Streamer Tariff. Customers subscribing to the Flexi Tariffs benefit from a reduction in their monthly access fee. Customers not subscribed to the Flexi Bundle shall not be eligible to the discounted monthly access fee which applies to the Flexi Tariffs. Should a Customer terminate their Flexi bundle they will be downgraded to the standalone Surfer, Streamer, Zoomer and Racer Tariffs at the applicable monthly access fee of these Tariffs respectively.
  3. Rates for international calls, with the exception of calls and SMS, as per clauses 5(iv) and 6(iv) above, as well as roaming, premium calls and premium SMS will be charged as published on the Melita website.
  4. If the Customer terminates the Agreement, disconnects, downgrades or migrates onto a different tariff plan before the lapse of his Agreement, Clause 10 of the Standard Terms and Conditions shall apply.
  5. All charges deriving from this Tariff include VAT but exclude Excise Tax and any other applicable taxes, unless otherwise explicitly stated.
  6. The 5G network is attainable through the use of a 5G enabled handset.
  1. Adequate Tariff Usage: When subscribed to an unlimited service Melita will not limit your bandwidth or set monthly thresholds, your service will remain unlimited. Nevertheless, your use of the service is subject to your using it for private, personal and legitimate consumer purposes. You should not use the service in an illegal manner causing congestion and threats to the security of the network. Should such a situation arise Melita will not apply restrictions to your download capacity, but will first make reasonable efforts to contact you.
  1. If the Tariff is used to send bulk/ unsolicited/ automated SMSs, SPAM, to set up a SIM box, to generate artificially inflated traffic, to send messages to a large number of recipients, to send significant volumes of text in a short timeframe, through SMS, email, instant messaging or other communication modes.
  2. If the Tariff is resold or resupplied in any manner. The Tariffs cannot be resold or used for generating revenue such as for call forwarding or onward calling, concurrent calls, paging or for multiple simultaneous calling.
  3. If the customer utilises a gateway device, application or SIM box in connection with the Tariff in any way via, internet, cable, Bluetooth or WiFi to use large volumes of call, SMSs or data.
  4. If the Tariff or SIM card is used for criminal, illegal or fraudulent purposes, in breach of the law such as: to post, send or in any manner make available content that is indecent, illegal, defamatory, offensive; to disguise the user’s original or communication; to monitor data or traffic on our network.
  5. If you use the Tariff in any manner in which it was not intended for such as for business or M2M purposes
  1. Migration requests to any other tariff plan are subject to the terms and conditions of the respective tariff. Melita reserves the right not to entertain migration requests by Customers from this Tariff onto another tariff plan.
  2. Customers subscribing to this Tariff shall also be bound by Melita’s Standard Terms and Conditions and any other relevant terms and conditions shall apply, provided that in case of conflict these Terms and Conditions shall apply.
  3. Melita reserves the right to suspend, amend or otherwise alter this Tariff and these Terms and Conditions at any time by giving you 30 days’ written notice of such amendments and such amendments shall automatically become part of these Terms and Conditions at the end of the said notice period. If you do not accept any such amendments, you have the right to migrate on to a different tariff plan or terminate the service without incurring any penalty during the 30-day notice period.

* – this Tariff shall commence on the 18th May 2021

****- These revised speeds and prices shall commence on 18th May 2021 and applies for current and new Customers subscribed to these Tariffs.

***** This revised speed shall commence on 25th May 2022 and applies for current and new Customers subscribed to these Tariffs.