Traffic Management Policy

Melita is committed to providing its customers a quality experience covering all of its services and ability to access its networks to all its subscribers. Network management procedures and tools that are consistent with industry practice are utilized to achieve this aim. Melita constantly monitors its network and service performance levels, invests heavily, and pursues network management practices common in the telecom industry to ensure service level targets and quality are met. The following is intended to explain Melita’s network management practices.

Broadband and Internet Services

Local or international bandwidth and network resources are not infinite or boundless. Management of these shared resources is critical to providing all customers the ability to access the network. All internet service providers need to manage their networks and Melita is no different in this. In the absence of any traffic management, it would not be possible to deal with issues arising from spam, viruses, security attacks, illegal use causing network congestion and other degradations of service. Melita endeavours to limit these negative effects by practicing reasonable and responsible traffic management processes that are regularly updated in accordance with Regulation (EU) 2015/2120.

Overview of techniques utilised for compliance with Melita’s Traffic Management Policy.

1. Melita provides its customers with full access to all the lawful content, services, and applications that the Internet has to offer however network management activities may include prevention of the distribution of viruses, spam or other harmful code or content.
2. Melita’s objective is for all customers to have the ability to access its network and services. Melita applies priority rules to the traffic traversing across (or part of) its local network during times where congestion thresholds are exceeded which threaten customer access and contracted services in those areas. These automated traffic rules prioritise telemetry and services by type and bandwidth over other traffic until the congestion period is over. During peak periods of local network usage, these rules may result in customers experiencing varied service and performance levels.  Customers will still be able to access and utilize their broadband services but they could experience longer times to download or upload files or slower web surfing. It is important to note that the effect of this technique is temporary and based on real time network conditions. In fact when congestion is present, which is neither common nor routine, only select portions of the network tend to be congested and then only for very small portions of the day, if at all.
3. A significant percentage of Melita’s internet traffic goes overseas and needs to traverse across third party networks, for which capacity  and access is neither free nor always instantaneously available. In the event of congestion on this portion of the network, Melita may temporarily reduce transit of certain traffic types to allow for better quality of service on higher priority traffic.
4. Melita also reviews individual subscriber upload and download usage and behaviour relative to average customer use of the network for each product. In the case of congestion caused by abusive use of the service or activities which impair other customers from accessing the network, Melita may intervene and reduce the bandwidth the subscriber may access. Where traffic is repeatedly abusive, Melita may apply a fixed limit and/or may request client to upgrade his service or even stop provision of service altogether.

These techniques, which apply to all of Melita’s data services on its networks, help ensure that all customers get their fair share of bandwidth resources to enjoy all that the Internet has to offer, including surfing the web, reading email, downloading movies, watching streaming video, gaming, or listening to music.

Melita’s Traffic Management Policy is subject to change as may be required to fulfill local and/ or international regulations delivery of Internet services concerning but not limited to internet access and content management.

When subscribed to an unlimited service Melita will not limit your bandwidth or set monthly thresholds, your service will remain unlimited. Nevertheless, your use of the service is subject to your using it for private, personal and legitimate consumer purposes. You should not use the service in an illegal manner causing congestion and threats to the security of the network. Should such a situation arise Melita will not apply restrictions to your download capacity, but will first make reasonable efforts to contact you.