Mobile Plan in Flexi Bundle (Endless Xplore)

Your data shall be unlimited data when used in the Maltese Islands. Within the EU, regulated Roam like at Home limits apply.

The following are the Terms and Conditions applicable in respect of the Mobile telephony service (“Service”) in the Flexi Bundle (“the Bundle”) being provided to customers (“the Customer”) by Melita Limited (“Melita”). By partaking in the Bundle, you are agreeing to all of these Terms and Conditions. For more information, please contact Customer Care on 27270270, from your fixed or 100 (call is free) from your Melita Mobile number, or +356 77100100 from any other network.

1. Customer subscribing to the Bundle may choose to subscribe to the Endless Xplore Tariff for a monthly charge of €30.99 and benefit from the following:
   1. free calls to all local fixed line numbers from Malta and EU & UK;
   2. free calls to all local mobile line numbers from Malta and EU & UK;
   3. free SMS to local numbers from Malta and EU & UK;
   4. free calls and SMS to EU & UK numbers whilst roaming in the EU & UK;
   5. free calls and SMS to EU & UK, Australia, Canada, China, and USA numbers from Malta;
   6. unlimited local mobile data* at 4.5G and 5G speeds in Malta; and
   7. 5GB of mobile data** applicable when roaming in Zone 6 and 7.

   *Roaming Fair Use Policy: From 1st January 2024 Customers roaming within the EU & UK for periodic travelling, shall be eligible to consume 60GB volume of data with Endless Xplore Tariff. This allowance applies for any given billing period. This volume allowance is calculated in line with EU law and shall be available to customers whilst roaming in the EU/EEA/UK. Any data usage consumed over and above the GB roaming data allowance mentioned above shall be charged at the EU regulated surcharge rate. Any data usage above the domestic data allowance shall be charged at the standard domestic data tariff rate, with a surcharge. The surcharge is available here. The volume of data allowance and the surcharge shall vary periodically in accordance with EU law. All international usage, maritime roaming usage and inflight roaming usage both within and outside the EU & UK and roaming usage outside the EU & UK are not included as Roam Like at Home Tariffs. These will be charged at the standard international and roaming rates found on our website. Customers subject to a Month-On-Month Charge, shall be eligible to consume a further 12GB volume of data, on a monthly basis whilst roaming in the EU & UK.

   ** This benefit is only provided for periodic travel and not intended for permanent roaming. Recurring and continuous consumption and prevailing roaming presence outside of the EU/EEA during an observation period of four (4) months shall be considered as proof of abusive and anomalous usage of this benefit. Melita shall alert the Customer about his usage pattern and of the possibility of suspending or terminating the Service if the Customer continues to abuse the Service following a two-week notice period. If at the end of this two-week period the Customer does not demonstrate actual domestic consumption or presence, Melita reserves the right to suspend or terminate the Service after the date of such alert.

2. Customers subscribing to the Service agree and accept to be bound by these Terms and Conditions which should be read in conjunction with Melita’s Standard Terms and Conditions which are provided to the Customer for signing, and any other applicable Terms and Conditions including the particular Bundle Terms and Conditions and the specific Mobile, a copy of which are available on Melita’s website.
3. Customers subscribing to Endless Xplore Tariff in conjunction with a Flexi Bundle shall benefit from All in + benefits which includes:
   1. Access to free TV channels on NexTV app; and
   2. Discounted monthly access fees as follows, depending on the number of active mobile Tariffs: €30.99 for the first line, €19.99 for the second line, €15.99 for the third line, and any line thereafter. DDM/PACC discount is not applicable for the additional lines.
4. To benefit from discounted monthly access fees, additional lines should be on the same Endless Tariff plan as the first line. Should a Customer upgrade/downgrade/terminate an Endless Tariff line irrespective if it is the first line or any additional mobile line, the remaining Endless Tariff plans will be charged in accordance with the next applicable monthly access fee, depending on the then current number of active mobile plans on same Tariff.
5. Should a Customer terminate the Internet service on the same account which includes an Endless Xplore Tariff, the Endless Xplore Tariff will be downgraded to the standalone Endless Xplore Tariff, and access to free TV channels on NexTV app will no longer be available.
6. Rates for international calls and SMS, with the exception of calls and SMS as per clause 4(v), roaming, premium calls and premium SMS will be charged as published on the Melita website.
7. If the Customer terminates the Agreement, disconnects, downgrades, or migrates onto a different tariff plan before the lapse of his Agreement, Clause 10 of the Standard Terms and Conditions shall apply.
8. All charges deriving from this Tariff include VAT but exclude Excise Tax and any other applicable taxes, unless otherwise explicitly stated.
9. The 5G network is attainable through the use of a 5G enabled handset.
10. When subscribed to an unlimited service Melita will not limit your bandwidth or set monthly thresholds, your service will remain unlimited. Nevertheless, your use of the service is subject to your using it for private, personal, and legitimate consumer purposes. You should not use the service in an illegal manner causing congestion and threats to the security of the network. Should such a situation arise, Melita will not apply restrictions to your download capacity but will first make reasonable efforts to contact you.
11. Migration requests to any other tariff plan are subject to the terms and conditions of the respective tariff. Melita reserves the right not to entertain migration requests by Customers from this Tariff onto another tariff plan.
12. Customers subscribing to this Tariff shall also be bound by Melita’s Standard Terms and Conditions and any other relevant terms and conditions shall apply, provided that in case of conflict these Terms and Conditions shall apply.
13. Melita reserves the right to suspend, amend or otherwise alter this Tariff and these Terms and Conditions at any time by giving you 30 days written notice of such amendments and such amendments shall automatically become part of these Terms and Conditions at the end of the said notice period. If you do not accept any such amendments, you have the right to migrate on to a different tariff plan or terminate the service without incurring any penalty during the 30-day notice period.