Mobile Plan in Flexi Bundle – 01/11/2023

The following are the Terms and Conditions applicable in respect of the Mobile telephony service (“Service”) in the Flexi Bundle (“the Bundle”) being provided to customers (“the Customer”) by Melita Limited (“Melita”). By partaking in the Bundle, you are agreeing to all of these Terms and Conditions. For more information, please contact Customer Care on 27270270, from your fixed or 100 (call is free) from your Melita Mobile number, or +356 77100100 from any other network.

Customer subscribing to the Bundle may choose to subscribe to the Service for an extra monthly charge, depending on tariff chosen, by subscribing to one of the following:
1. Top-Up Mobile Plan with 100 Melita minutes – Customer shall upon subscribing to this tariff pay €10 for which he will be given a €10 top-up card and a monthly charge of €1 per each SIM card subscribed to shall apply. Customer shall then benefit from the following:
  1. One (1) SIM card or more depending on number of SIM cards subscribed to;
  2. 100 minutes to all Melita numbers per SIM card.
  Customers will benefit from the 100 minutes as of the 1st day of each month, should a Customer subscribe after the 1st of the month he will receive 100 minutes on the 1st of the following month. Any unutilised minutes may be carried forward to the next month up to a maximum total of 200 minutes. Any additional minutes over and above the 200 minutes shall be lost. For all other usage standard mobile pre-paid rates shall apply. Customers subscribing to the Bundle may have a maximum of five (5) subscriptions to this tariff.
  
  OR
2. Flow1– Customer shall upon subscribing to this tariff pay a monthly charge of €15.50 and benefit from the following:
  1. At the beginning of the month, an allowance is given which can be redeemed in either a maximum of 100 minutes to be used for calls to all other local fixed and mobile networks or a maximum of 1GB of mobile data. Customer may vary the use of the monthly allowance. Any unutilised allowance may be carried forward to the next month, for a maximum of two months, equivalent up to a maximum 200 minutes or 2GB. Any additional minutes over and above the 200 minutes or additional mobile data over and above the 2GB shall be lost;
  2. free calls to Melita network;
  3. 20GB WiFi data per month;
  International call/SMS and premium calls/SMS are available only through the Customer’s own top-up. Customer may top up through a physical scratch card, MyMelita or by sending a free SMS to 16833. By sending an SMS to 16833 a €5 credit is given which will be charged on the bill of the following month.
  
  Rates for calls, SMS and data applicable to this tariff, whether local, international or roaming outside of the EU, will be charged as published on the Melita website www.melita.com. Cost of Premium calls/SMS shall depend on the premium service. Access to premium calls/SMS is available only through the Customer’s own top-up.
  
  OR
3. Flow3– Customer shall upon subscribing to this tariff pay a monthly charge of €20.50 and benefit from the following:
  1. At the beginning of the month, an allowance is given which can be redeemed in either a maximum of 300 minutes to be used for calls to all other local fixed and mobile networks or a maximum of 3GB of mobile data. Customer may vary the use of the monthly allowance. Any unutilised allowance may be carried forward to the next month, for a maximum of two months, equivalent up to a maximum 600 minutes or 6GB. Any additional minutes over and above the 600 minutes or additional mobile data over and above the 6GB shall be lost;
  2. free calls to Melita network;
  3. 20GB WiFi data per month;
  International call/SMS and premium calls/SMS are available only through the Customer’s own top-up. Customer may top up through a physical scratch card, MyMelita or by sending a free SMS to 16833. By sending an SMS to 16833 a €5 credit is given which will be charged on the bill of the following month.
  
  Rates for calls, SMS and data applicable to this tariff, whether local, international or roaming outside of the EU, will be charged as published on the Melita website www.melita.com. Cost of Premium calls/SMS shall depend on the premium service. Access to premium calls/SMS is available only through the Customer’s own top-up.
  
  OR
4. The Endless Mobile Plans which include Essential Tariff, Full Speed Tariff and JetSet Tariff as detailed below:
  1. Endless Essential – Customer shall upon subscribing to this tariff pay a monthly charge of €24.49 and benefit from the following:
    1. free calls to all local fixed line numbers from Malta and EU & UK;
    2. free calls to all local mobile line numbers from Malta and EU & UK;
    3. free SMS to local numbers from Malta and EU & UK;
    4. free calls and SMS to EU & UK numbers whilst roaming in the EU & UK;
    5. unlimited mobile data* at the maximum download speed of 20Mbps and up to 2Mbps in upload speed in Malta and;
    6. unlimited use of MelitaWiFi locally.
    * Roaming Fair Use Policy: From 1st January 2024 Customers roaming within the EU & UK for periodic travelling, shall be eligible to consume 30GB volume of data with Essential Tariff.**
    
    OR
  2. Endless Full Speed – Customer shall upon subscribing to this tariff pay a monthly charge of €30.49 and benefit from the following:
    1. free calls to all local fixed line numbers from Malta and EU & UK;
    2. free calls to all local mobile line numbers from Malta and EU & UK;
    3. free SMS to local numbers from Malta and EU & UK;
    4. free calls and SMS to EU & UK numbers whilst roaming in the EU & UK;
    5. unlimited calls and SMS to EU & UK, Australia, Canada, China, and USA numbers from Malta;
    6. unlimited mobile data*** at 4.5G and 5G speeds in Malta and;
    7. unlimited use of MelitaWiFi locally.
    *** Roaming Fair Use Policy:From 1st January 2024 Customers roaming within the EU & UK for periodic travelling, shall be eligible to consume 40GB volume of data with Full Speed Tariff**
    
    OR
  3. Endless JetSet – Customer shall upon subscribing to this tariff pay a monthly charge of €35.49 shall benefit from:
    1. free calls to all local fixed line numbers from Malta and EU & UK;
    2. free calls to all local mobile line numbers from Malta and EU & UK;
    3. free SMS to local numbers from Malta and EU & UK;
    4. free calls and SMS to EU & UK numbers whilst roaming in the EU & UK;
    5. unlimited calls and SMS to EU & UK, Australia, Canada, China, and USA numbers from Malta;
    6. unlimited mobile data**** at 4.5G and 5G speeds in Malta;
    7. 1GB of mobile data applicable when roaming in Zone 6 and 7 and;
    8. unlimited use of MelitaWiFi locally.
    **** Roaming Fair Use Policy: From 1st January 2024 Customers roaming within the EU & UK for periodic travelling, shall be eligible to consume 45GB volume of data with JetSet Tariff**
    
    **Roaming Fair Use Policy: The above allowances apply for any given billing period. This volume allowance is calculated in line with EU law and shall be available to customers whilst roaming in the EU/EEA/UK. Any data usage consumed over and above the GB roaming data allowance mentioned above shall be charged at the EU regulated surcharge rate. Any data usage above the domestic data allowance shall be charged at the standard domestic data tariff rate, with a surcharge. The surcharge is available here. The volume of data allowance and the surcharge shall vary periodically in accordance with EU law. All international usage, maritime roaming usage and inflight roaming usage both within and outside the EU & UK and roaming usage outside the EU & UK are not included as Roam Like at Home Tariffs. These will be charged at the standard international and roaming rates found on our website. Customers subject to a Month-On-Month Charge, shall be eligible to consume a further 12GB volume of data, on a monthly basis whilst roaming in the EU & UK.
Customers subscribing to the Service agree and accept to be bound by these Terms and Conditions which should be read in conjunction with Melita’s Standard Terms and Conditions which are provided to the Customer for signing, and any other applicable Terms and Conditions including the particular Bundle Terms and Conditions and the specific Mobile , a copy of which are available on Melita’s website.
Customers subscribing to Flow1 and/or Flow3 tariff who wish to terminate their Bundle may do so and retain the tariffs mentioned in this clause, however, any minutes, data and/or credit topped-up shall be lost. Unutilised credit topped up by the Customer on the Top-Up Mobile Plan with 100 Melita minutes, Flow1 and Flow3 shall only remain available to the Customer if he migrates on any other hybrid Tariff or downgrades to another prepaid plan.
Customers subscribing to any of the above Endless Tariffs in conjunction with a Flexi Bundle shall benefit from All in + benefits which includes:
1. Access to TSN1 sports channel on NexTV app; and
2. Discounted monthly access fees as follows, depending on the number of active mobile Endless Tariffs:
  1. Endless Essential Tariff at the monthly access fee of €24.49 for the first line, €20.99 for the second line, €15.99 for the third line, and any line thereafter.
  2. Endless Full Speed Tariff at the monthly access fee of €30.49 for the first line, €20.99 for the second line, €15.99 for the third line, and any line thereafter.
  3. Endless JetSet Tariff at the monthly access fee of €35.49 for the first line, €20.99 for the second line, €15.99 for the third line, and any line thereafter.
  To benefit from discounted monthly access fees, additional lines should be on the same Endless Tariff plan as the first line. Should a Customer upgrade/downgrade/terminate an Endless Tariff line irrespective if it is the first line or any additional mobile line, the remaining Endless Tariff plans will be charged in accordance with the next applicable monthly access fee, depending on the then current number of active mobile plans on same Endless Tariff.
Should customers subscribing to Endless Essential, Full Speed and Flexi JetSet, terminate their Flexi Bundle they will be downgraded to the standalone Essential, Full Speed and JetSet Tariffs at the applicable monthly access fee of these Tariffs respectively, and TSN1 sports channel on NexTV app will no longer be available.
When subscribed to an unlimited service Melita will not limit your bandwidth or set monthly thresholds, your service will remain unlimited. Nevertheless, your use of the service is subject to your using it for private, personal and legitimate consumer purposes. You should not use the service in an illegal manner causing congestion and threats to the security of the network. Should such a situation arise Melita will not apply restrictions to your download capacity, but will first make reasonable efforts to contact you.
Melita reserves the right to suspend, amend or otherwise alter the Bundle and these Terms and Conditions at any time by giving you 30 days’ written notice of such amendments and such amendments shall automatically become part of these Terms and Conditions at the end of the said notice period. If you do not accept any such amendments, you have the right to terminate the service without incurring any penalty during the 30 day notice period.