Melita Limited has been honoured with the prestigious Gold Award in the Customer Service Excellence category at the Malta Business Awards. This recognition reflects Melita’s commitment to delivering an exceptional customer experience, supported by cutting-edge technology and a dedicated team.
Melita is the only telecom company to have won this award category, having also been a runner-up in 2022. These accolades underscore Melita’s leadership in customer service excellence.
The award also underscores recent data published by the Malta Communications Authority (MCA), which highlights Melita’s positive performance in customer service. This data shows that 88% of all calls to Melita’s customer care are answered within just two minutes—a benchmark no other telecoms operator in Malta achieves.
Moreover, 96% of calls are answered within five minutes, further solidifying Melita’s position as the industry leader in customer responsiveness.
“Winning this Gold Award is a proud moment for our team,” said Graziella Costa, Head of Customer Experience at Melita. “Our commitment to actively listening to our customers, addressing their needs and continuously enhancing their experience has driven Melita to achieve significant strides in delivering the best customer service among local operators while also exceeding international benchmarks. This award, supported by MCA statistics, validates our efforts and reinforces that our customers remain our highest priority.”
Melita’s focus on customer satisfaction is matched by its investment in innovative solutions, from high-speed internet and mobile services to television and smart home technology. This award highlights Melita’s role as a customer-focused provider setting new standards in the industry.
