I have no TV (black/blue screen)
Check your TV and setup
- Look at the front of your set-top box, the Power light should be green and a channel number should be displayed
- If you are connected through HDMI on your TV remote, press: Source, AV or Home, depending on your remote control
Check your cables
- Your set-top box should be connected to your TV with an HDMI cable
- Make sure both ends are connected securely. The best way to do this is to unplug and reconnect each end of the cable
- If a spare HDMI socket is available on your TV, try connecting to that instead
- If this doesn’t help, try using a spare HDMI cable or try the HDMI cable with a different device
Restart your set-top box
- Use the power switch on the back to switch off your box
- Leave it for 15 seconds before switching it back on
- Turn the box ON again
Checking the IP connectivity
The TV box requires an active internet connection. To check if your box is getting an internet connection:
- Go to the menu by pressing the OK button
- Go to ‘My World‘ and select Settings
- Select the Network option
- Make sure that the active interface is displayed as Ethernet (if connected directly with a cable) or Wireless (if you are using WiFi)
- Make sure that the Link Status is Active
