I can see the picture but can’t hear the sound

Are you not getting any sound on all channels?

To fix this, please follow the instructions below:

• Check if you have pressed the MUTE button from both TV and STB
• Check that the Phonos/HDMI cable is connected properly
• Replace the Phonos/HDMI cable.
• Switch the STB OFF, wait 30 seconds and back ON
• If this still doesn’t work try connecting the STB box to another TV Set
• Perform a Factory Reset
• If the problem persists, contact our support on our Live Chat