What should I do before taking my Melita handset for repair?

Before visiting the Melita outlet please ensure that you:

Back up all your contact information, as it will be deleted during the repair process to protect your privacy.
Remove your SIM card and all accessories from the phone. Data on your device, such as unsaved contacts, photos, and apps, will not be retained.
To speed up assistance, remove any PIN or pattern lock before visiting the shop. For iPhones, Find My iPhone must be turned off before sending the device for repair.
Please note: If the fault is not covered under warranty, a €25 inspection fee will apply.

If you have a power/charger issue with your phone please bring along the charger with you. In these cases, your charger will also be tested during the repair.

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