Frequently Asked Questions

How to Get an eSIM with Your Current SIM:

• Check Compatibility: Ensure your phone supports eSIM.
• Request eSIM: Log in to MyMelita, go to My Services, and select your phone number to switch to eSIM.
• Immediate Deactivation: Your current SIM will be deactivated instantly. Make sure you’re connected to WiFi to avoid losing connectivity.
• One-Time Use: The physical SIM can’t be reactivated. Remove it once the eSIM is active.
• Recycle: Dispose of your old SIM at an e-waste recycling facility.

Switching Phones with an eSIM?

• No Transfers: You can’t transfer an eSIM. Activate it on the device you intend to use.
• Lost Phone: Contact us via chat to suspend your service if you lose your phone.
• Changing Phones: eSIMs are single-use. If you need a new eSIM for a different phone, contact us (standard charges apply).
• Multiple eSIMs: Some phones support multiple eSIMs; most only support one. Check your phone’s specs.

Buying a New Phone?

• Check eSIM Compatibility: Use the eSIM filter on our Smartphone page to find phones with eSIM support.

Using eSIM with Other Devices?

• Yes, if Supported: If your wearable supports eSIM, pick any of our plans that suit your needs.