Why is a deposit required?

When you sign up for a service with us, we might ask for a deposit as a security measure. This depends on whether we can check your credit history or the outcome of your credit check.

Good news—the deposit can be refunded! Here’s how:

• Set up a Direct Debit or a Recurring Payment Method (PACC) through MyMelita. If your credit history looks good, we’ll apply the deposit to your Melita account.

• If you’re canceling your service, you can get your deposit back, too! Just fill out a Credit Bank Transfer form. Download and complete the form, then send it to our Customer Care team at info@melitaltd.com.