Credit Transfer Form

If your account has been terminated and still contains a credit, you need to request a refund. To do so, please fill out the form and send it to our Credit Control Team. Please read the terms carefully regarding the credit transfer to ensure successful fund transfers.

Credit-Transfer-Form

If you wish to obtain a refund for a credit balance on an account belonging to a deceased account holder, kindly complete the credit transfer refund – Deceased form and send it to our Credit Control Team.

Credit-Transfer-Form-to-heir

To be eligible for the refund :

  • The account must be terminated
  • All equipment has been returned
  • All invoices have been settled
  • All invoices are issued including the last invoice after the termination

A €5 administration charge will be applied to all credit refunds, whether processed through bank transfer, cheque, or cash.