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Terms & Conditions

The following are the terms and policies applicable to the services and offers issued by Melita from time to time.

General

Standard Terms
12 Month Standard Terms and Conditions
24 Month Term – Standard Terms & Conditions
Month on Month – Standard Terms & Conditions
Conditions of Service
Data Protection Notice
Termini u Kundizzjonijiet Standard għal Ftehim b’Terminu ta’ 24 Xahar
Termini u Kundizzjonijiet Standard għal Ftehim tat-Tip Month-on-Month
Kundizzjonijiet tas-Servizz
Avviż dwar il-Protezzjoni tad-data
Traffic Management Policy
Acceptable Usage Policy
Schedule of Charges
Complaints
Complaints Handling Procedure
MyMelita
MyMelita
MyRewards
MyMelita | MyRewards – Terms & Conditions
Referral Programme
Melita Refer a Friend Offer
Legacy Terms
Standard Terms & Conditions 19/11/2012

Bundles

Flexi Bundle Terms
Flexi Bundle
Internet in Flexi Bundle
Internet in Flexi Bundle – 2500×100
Internet in Flexi Bundle – 1000×60
Internet in Flexi Bundle – 750×50
Internet in Flexi Bundle – 250×15
TV in Flexi Bundle
TV in Flexi Bundle
Telephony in Flexi Bundle
Telephony in Flexi Bundle
Mobile in Flexi Bundle
Mobile Plan in Flexi Bundle (Endless Xplore)
Mobile Plan in Flexi Bundle (Endless Xcelerate) 
Mobile Plan in Flexi Bundle (Endless Value) 
Mobile Plan in Flexi Bundle (Flow 1)
Mobile Plan in Flexi Bundle (Flow 3) 
Internet & Telephony Bundle with TV App
150Mbps with Telephony Unlimited and TV Starter app
Legacy Terms
Internet in Flexi Bundle – 2500×200 – 11/03/2025
Mobile Plan in Flexi Bundle (Endless Value) – 01/10/2025
Mobile Plan in Flexi Bundle (Endless Xcelerate) – 01/10/2025
Mobile Plan in Flexi Bundle (Endless Xplore) – 01/10/2025
Internet in Flexi Bundle – 01/08/2024
Flexi Bundle – 01/08/2024
Mobile Plan in Flexi Bundle – 30/05/2024
Mobile Plan in Flexi Bundle – 01/11/2023
Internet and Telephony Bundle 30/11/2022
Mobile Plan in Flexi Bundle – 25/05/2022
Mobile Plan in Flexi Bundle – 03-12-2019
Mobile Plan in Flexi Bundle – 04/12/2018
Mobile Plan in Flexi Bundle – 05/03/2018
Standard Entertainment Pack Bundle Terms & Conditions
Mobile Plan in Flexi Bundle 16/01/2017
Fibre Powered Ent. Packs (25/09/2014 – 23/02/2016)
Internet and Telephony Bundle 13/10/2021
Home Ent. Packs 24/02/2016
Internet and Telephony Bundle 24/02/2016
Home Ent. Packs 25/09/2014
Ent Pack Christmas 2013 Offer
Internet 30 and Telephony Bundle
Freedom Pack Limited Offer
250Mbps Fibre Home Ent. Pack
Sweet Mix Pack
Freedom Pack (Plan 18/3/2013)
Std Entertainment Pack 15/11/2012
Fibre Home Ent. Pack 19/9/2012
Fibre Home Ent. Pack 15/11/2012
Internet & Telephony Bundle
Std Entertainment Pack 19/9/2012
Fibre Powered Home Ent. Pack
30Mbps for €30.50 (as of 19.11.2012)
Freedom Pack (Plan)
Entertainment Pack XL Upgrade Offer
Entertainment Pack Bundle
TV, Phone & Internet Bundle Offer
Big Savers

Internet

Internet Fibre Power
Internet Fibre Power 1000Mbps x 60Mbps
Internet Fibre Power 500Mbps x 50Mbps
Internet Fibre Power 100Mbps x 10Mbps
Government Schemes
Digital Connect Offers
Student Offers
Portable Internet
MyHotspot (Melita Home Data Sim)
Total Connect
Legacy Terms
Internet Fibre Power 1000Mbps x 60Mbps – 01/08/2024
Student Offers – 07/05/2024
Student Offers – 28/04/2023
Student Offers – 01/02/2022
Melita Global Connector
30Mbps Offer
100 Mbps Internet Offer
Value Internet Offer
Internet Upgrade Offer

TV

Standalone TV
Premium Sports  
Premium TV
TV L Plus HD
Legacy Terms
Free Italia Premium Offer
HD Launch Offer
Melita Netbox HD service

Mobile

Endless Postpaid Plans
Endless Xcelerate Mobile Plan
Endless Xplore Mobile Plan
Endless Value Mobile Plan
Endless Value Youth Data Mobile Plan 
Prepaid Standard Terms
Pre-paid Standard
Auto Top-up
Pockit Prepaid Plans
Pockit Top-up Offer
Traveller Prepaid Plans
Traveller Prepaid eSIM Offer
Hybrid Plans
Flow1
Flow3
Devices
iPhone 15 Free 3in1 Gift Promotion
Black Friday 2025 – Samsung S25 Ultra Free 3in1 Gift Promotion
Black Friday 2025 – Free Apple Pencil (USB-C) Promotion
12 Month Term Device Offer – Standard Terms & Conditions
iPhone16 Pro Max Promotion
iPhone16 Pro Promotion
Samsung S25 Gifts Promotion
iPhone16 & iPhone16 Plus Promotion
New Year Apple Gifts Promotion
Samsung Galaxy Gifts Promotion
36 Month Term Handset / Device Offer
Standard Tarrif Rates
Standard applicable tariff rates
Legacy Terms
Endless Value Mobile Plan – 01/10/2025
Endless Xcelerate Mobile Plan – 01/10/2025
Endless Xplore Mobile Plan – 01/10/2025
We Love Galaxy – Samsung Galaxy S24 with free tablet promotion – 07/11/2024
Samsung Galaxy S24 Launch Promotion
Endless Data Mobile Plans – 30/05/2024
Pre-paid Standard – 19/09/2025
Samsung Galaxy Z Fold 4 and Z Flip 4 pre order promotion
Endless Essential, Full speed, Jetset mobile plans – 30/05/2024
Djuno Top-up Offer – 27/07/2023
Big Blue Unlimited 5/10/ 30 Mobile Plan
Surfer, Streamer, Zoomer and Racer Mobile Plans
Redtouch Flow Mobile Plan
Redtouch – Unlimited 3 Mobile Plan
Double Data Offer with Unlimited Calls and SMS Mobile Plan with 1GB
Unlimited3, Unlimited10, and Unlimited20 Mobile Plan
Budget Control Mobile Plan
Unlimited Calls and SMS Mobile Plan with 1GB or 5GB
Handset / Device Offer – 21/03/2022
HiTalk Hybrid Plan (now known as Budget Control Mobile Plan)
Total Control Value plan
Hybrid Handset Offer
Total Control €25.50 Plan (01/01/2014)
Melita Limited Edition SIM Card
Total Control €21 Plan (01/01/2014)
MelitaWiFi
MelitaWiFi – against payment
Pay Monthly Unlimited Value Plan
Total Connect (01/12/2009)
Pay monthly Magic (M) €20.50
“The One” Pay-Monthly Mobile Plan
Unlimited Top-up Offer
Tentastic Top-ups Offer
Mobile Data Bundle
Internet Bundle – Unlimited Magic
SMS Bundle – Unlimited Magic
Pay-Monthly Unlimited – Magic
Melita Connector
Melita on the move
Member gets Member Offer
Video Calling
Mobile Internet (WAP)
Pre-paid Standard – 27/06/2023
SMS Bundle – Prepaid
Mobile Internet (web)
SMS Bundle – Postpaid
Pay monthly (24-month contract)
Pay monthly (15-month contract)
Post-paid Standard

Telephony

Standalone
Fixed Telephony Standard
Legacy Terms
Telephony Unlimited in Bundles
Telephony €10.49/month Offer
Telephony Offer 2014

Add-ons

Mobile
Handset / Device Offer
Internet
Umbrella
StellarWiFi
TV
Sports Premium Channels
Melita NexTV Everywhere
TV Everywhere Privacy Policy
European Football Events
Legacy Terms
StellarWiFi -27/11/2025
Sports Premium Channels – 01/03/2024
Melita NexTV Everywhere – 31/07/2023

Competitions

Earth Garden  Competition
Melita Sports Competition
Melita Bundesliga Competition
Facebook Competition